Terms of Service

By accessing zipgoataxiservices.in or using any of our taxi, car rental, or sightseeing services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

ZipGoa Taxi Services provides:

• Local taxi booking across Goa
• Airport transfers — Dabolim (GOI) & Mopa (GOX)
• Self-drive car rentals
• North Goa & South Goa full-day sightseeing tours
• Dudhsagar Waterfall day trips
• Outstation taxi services (Mumbai, Pune, Bangalore, etc.)
• Multi-day tour packages
• Hourly rental packages (8hr/80km, 12hr/120km)
• Group transport — Tempo Traveller & Urbania

Booking process:

• Bookings accepted via website form, WhatsApp, or phone call
• A booking is confirmed only after you receive a written confirmation via WhatsApp or SMS
• Driver details are shared 1–2 hours before scheduled pickup
• Advance payment may be required for outstation and multi-day trips

Accuracy of information:

You are responsible for providing accurate pickup location, date, time, and passenger count. Errors may result in failed pickups or additional charges.

Pricing:

• Rates are as displayed on the website at the time of booking
• Toll charges, parking fees, and interstate permit charges are extra
• Night charges (10 PM – 6 AM): 25% surcharge applies
• Driver allowance for trips requiring overnight stays: ₹500/night
• Outstation trips: Quoted as one-way or round-trip — confirm before booking

Payment methods accepted:

• Cash
• UPI — Google Pay, PhonePe, Paytm
• Bank transfer (NEFT/IMPS)

Advance payment:

• Local day trips: Payment after completion
• Outstation trips: 25–50% advance required
• Multi-day packages: 30% advance required
• Self-drive rentals: Full rental + refundable security deposit

Customer cancellations:

If we cancel due to unforeseen circumstances (vehicle breakdown, severe weather), a full refund will be issued and an alternative arrangement will be offered where possible.

Refunds are processed within 7–10 business days to the original payment method.

• Provide accurate booking details
• Be ready at the pickup point within 15 minutes of scheduled time
• Carry a valid government-issued photo ID
• Treat the driver and vehicle with respect
• No smoking inside the vehicle
• No consumption of alcohol or drugs during the trip
• Wear a seatbelt at all times
• Pay all dues promptly
• Report any issues immediately to our customer support

• A valid Indian or International driving licence is mandatory
• Minimum driver age: 21 years
• Refundable security deposit: ₹5,000 – ₹15,000 depending on vehicle
• Fuel: Collect and return at the same level
• Included kilometres: 300 km/day; excess charged at ₹10/km
• Vehicle damages are the customer's financial responsibility
• Late return: ₹200/hour penalty
• No off-road driving, racing, or use in prohibited areas
• Original documents (DL, Aadhaar/passport) to be carried at all times
• Basic insurance included; comprehensive insurance at additional cost

We provide:

• Well-maintained, regularly serviced vehicles
• Police-verified, licensed drivers with 5+ years experience
• Fully air-conditioned vehicles
• GPS-enabled fleet
• 24/7 customer support

We are responsible for:

• Safe transportation using licensed vehicles
• Third-party vehicle insurance as required by Indian law

We are NOT liable for:

• Lost or damaged personal belongings
• Delays caused by traffic, road conditions, or weather
• Force majeure events (natural disasters, strikes, etc.)
• Consequences of customer-provided incorrect information
• Indirect or consequential damages of any kind

Items left in our vehicles will be held for 30 days. Contact us immediately at +91 7026889254 with your booking details to arrange collection or courier (courier cost borne by the customer).

Customers must not:

• Use our services for any illegal purpose
• Carry prohibited items — drugs, weapons, hazardous materials
• Intentionally damage vehicles or property
• Harass, threaten, or abuse drivers or staff
• Provide false identity or booking information
• Board in a heavily intoxicated state

Violations may result in immediate termination of service (without refund) and potential legal action.

All content on this website — including logos, text, images, and design — is the exclusive property of ZipGoa Taxi Services. Unauthorised reproduction or use is strictly prohibited.

For any complaint:

• Contact customer support via WhatsApp or phone first
• Provide your booking confirmation number and details
• Allow 48 hours for our team to respond
• Unresolved disputes will be settled by arbitration in Goa, India

We reserve the right to modify these Terms at any time. Changes are effective upon posting on this page. Continued use of our services after changes are posted constitutes acceptance.

These Terms of Service are governed by the laws of India. Courts in Goa, India have exclusive jurisdiction over any disputes arising from these terms or your use of our services.