Refund & Cancellation Policy
Clear and fair cancellation terms for all our taxi, tour, and car rental services.
1. Overview
At ZipGoa Taxi Services we aim to be transparent and fair. This policy outlines how cancellations and refunds are handled for all our services — local taxi rides, airport transfers, sightseeing tours, outstation trips, and self-drive rentals.
To cancel a booking, contact us via WhatsApp or phone at +91 7026889254 as early as possible.
2. Customer Cancellations
Local taxi & airport transfers:
| Service Type | Notice Given | Refund |
|---|---|---|
| Airport / Local Transfer | 24+ hours before pickup | Full refund |
| Airport / Local Transfer | 12–24 hours before | 50% refund |
| Airport / Local Transfer | Less than 12 hours | 25% refund |
| Airport / Local Transfer | No-show | No refund |
Sightseeing tours & day trips:
| Service Type | Notice Given | Refund |
|---|---|---|
| Day Tour / Dudhsagar | 48+ hours before | Full refund |
| Day Tour / Dudhsagar | 24–48 hours before | 50% refund |
| Day Tour / Dudhsagar | Less than 24 hours | No refund |
Outstation & multi-day trips:
| Service Type | Notice Given | Refund |
|---|---|---|
| Outstation / Multi-day | 72+ hours before | Full refund |
| Outstation / Multi-day | 48–72 hours before | 50% refund |
| Outstation / Multi-day | Less than 48 hours | 25% refund |
| Outstation / Multi-day | No-show | No refund |
Self-drive car rentals:
| Service Type | Notice Given | Refund |
|---|---|---|
| Self-Drive Rental | 48+ hours before pickup | Full refund |
| Self-Drive Rental | 24–48 hours before | 50% refund |
| Self-Drive Rental | Less than 24 hours | No refund |
| Self-Drive Rental | Vehicle collected (no damage) | Security deposit returned in full |
3. Cancellation by ZipGoa
If we cancel your booking due to vehicle breakdown, driver unavailability, severe weather, or other unforeseen circumstances:
- A full refund will be issued
- We will make every effort to arrange an alternative vehicle
- You will be notified as soon as possible
4. Refund Process
- Refunds are processed within 7–10 business days
- Refunds are credited to the original payment method (UPI, bank account, etc.)
- Cash payments are refunded via bank transfer or UPI — provide your account details
- Partial refunds will reflect the applicable cancellation percentage
5. Trip Modifications
You may modify your booking (date, time, vehicle type) subject to availability:
- Modifications 24+ hours before: No charge
- Modifications within 12 hours: ₹200 modification fee may apply
- Vehicle upgrades: Price difference is charged
- Contact us via WhatsApp for any changes
6. Non-Refundable Situations
- Trip completed (full or partial)
- Customer no-show without prior cancellation
- Cancellation caused by customer providing incorrect information
- Service refused due to violation of our Terms of Service
- Dudhsagar trip affected by government-ordered waterfall closure (jeep safari charges)
7. Disputes
If you disagree with a cancellation or refund decision, contact us with your booking details and we will review the case within 48 hours. Unresolved disputes will be handled through arbitration in Goa, India.
8. Contact for Cancellations
ZipGoa Taxi Services
WhatsApp / Phone: +91 7026889254
Email: contact@zipgoa.com
Available: 24/7 for cancellation requests