Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
Welcome to ZipGoa Taxi Services ("we," "our," or "us"), operated by Sumit Rathod from Parra, North Goa, India. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zipgoataxiservices.in or use our taxi booking, car rental, and sightseeing services. Please read it carefully.
2. Information We Collect
Personal information you provide:
- Full name
- Phone number (for WhatsApp / SMS communication)
- Email address
- Pickup and drop-off locations
- Travel dates and times
- Number of passengers
- Payment information (UPI, bank transfer references)
- Government ID (for self-drive rental verification)
Information collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
- Location data (only with your explicit permission)
3. How We Use Your Information
- To process and confirm taxi / car rental bookings
- To send booking confirmations via WhatsApp and SMS
- To share driver details and trip updates
- To provide customer support and resolve disputes
- To process payments and issue receipts
- To analyse website performance (Google Analytics)
- To run advertising campaigns (Google Ads)
- To send promotional offers — only with your consent
- To comply with legal and regulatory obligations
- To detect and prevent fraud
6. Google Services
Our website uses Google Analytics, Google Ads, and Google Maps. These services collect usage data under Google's Privacy Policy. You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
7. Data Security
We implement security measures including:
- SSL/TLS encryption on all web traffic
- Restricted access to customer data
- Secure WhatsApp Business communication
- Regular review of data handling practices
No internet transmission is 100% secure. While we use commercially reasonable efforts to protect your data, we cannot guarantee absolute security.
8. Your Rights
Under applicable law you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Withdraw consent for marketing communications
- Opt out of promotional messages at any time
- File a complaint with the relevant authority
To exercise any of these rights, email us at contact@zipgoa.com.
9. Data Retention
- Booking records: 7 years (required by Indian tax law)
- Marketing consent data: Until you opt out
- Google Analytics data: 26 months
- Customer support conversations: 2 years
10. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
11. WhatsApp Communication
By booking with us you consent to receive WhatsApp messages for booking confirmations, driver details, trip updates, payment receipts, and customer support. You may opt out of promotional messages at any time by replying "STOP".
12. Third-Party Links
Our website may contain links to external sites (Google Maps, payment gateways, etc.). We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in Goa, India.
15. Contact Us
For privacy concerns or data requests:
ZipGoa Taxi Services
Owner: Sumit Rathod
Parra, North Goa, 403510, India
Phone: +91 7026889254
WhatsApp: +91 7026889254
Email: contact@zipgoa.com